“If symptoms persist, consult a doctor” …

You’ve probably heard this statement more than a couple of times. Whenever you see a TV ad about medicines like Aspirin, they have this little disclaimer at the end advising you to consult a doctor when their product didn’t help.

You can think of an entire digital security network similar to the human body. When a virus enters your system, we take precautionary measures like using antivirus software to find and remove the virus, just like how we take over the counter medicine when we feel ill. However, sometimes, even the best antivirus can’t get rid of the problem. Just like how aspirin may not help you with your headache at all.

Then this is probably the best time for you to consult a doctor. Maybe your simple headache is caused by something serious. The same is true with any digital network. Sometimes, some slowdowns on your PC, glitches in your system, or your PC having a hard time to connect to your wireless printer could be a sign of a serious digital security breach. Maybe an attacker somewhere is going through all your data and is causing the slowdowns. Maybe a glitch in your security system is a sign of a malware attack.

The point is, we might think of these glitches as minor hiccups when they could be signs of significant digital vulnerability. Ignoring them puts your entire organization at risk. That is why having an expert to take a look at your system is very important. A good doctor can expertly diagnose the true source of your headache. In the same way, a good digital security provider can help you identify potential threats and vulnerabilities in your system.

Consultative services can be summarized in three steps: Data gathering, Data processing, and Assessment and Recommendation.

Data Gathering is the first step in all diagnostic procedures. How can they give you a proper recommendation in improving your digital security if they know nothing about your digital environment? They look at your whole network and gather as much information as they can get that can help identify potential threats, weak points, and also the strong points of your system.

Data Processing is consolidation of all data gathered to come up with a conclusive diagnosis. Just like how a doctor would look at all the tests done to you and arrive at the conclusion that you have this particular disease. Here, potential problems are clearly identified based on the evidence from all the gathered information.

Assessment and Recommendation are where the result of data gathering, and processing are used to give expert advice. This part concludes consultative services. After gathering data and knowing all potential problems, an assessment report and recommendation on how to improve your protection is presented. Very much like how your doctor will give you instructions on what to do with your diagnosed disease, what medicine to take, etc.

Data Security Consultative service is crucial. Let the experts handle it. Don’t self-medicate if you’re not sure what you’re doing. In fact, even if you’re quite sure, always have an expert take a look.